Privacy Policy

Fix Force Consulting (“Fix Force”, “we”, “our”, or “us”) provides Salesforce consultancy, CRM implementation, and managed support services.

For the purposes of data protection law, Fix Force Consulting may act as either a Data Controller or a Data Processor, depending on the circumstances.

We act as a Data Controller when handling personal data related to:

• visitors to our website

• enquiries about our services

• marketing communications

We act as a Data Processor when providing consultancy or managed services on behalf of our clients, including when accessing or supporting a client's Salesforce environment.

If you have questions about this Privacy Policy or how we handle personal data, you can contact us at:

privacy@fixforce.co.uk

We may collect and process the following categories of personal data.

Identity Data

• Name

• Job title

• Company name

Contact Data

• Email address

• Telephone number

• Business address

Technical Data

• Internet Protocol (IP) address

• Browser type and version

• Device information

• Operating system

Usage Data

• Pages visited on our website

• Time spent on pages

• Website interaction data

Communication Data

Information you provide when contacting us, including:

• messages submitted through website forms

• emails and enquiries

• information provided during business discussions

We do not intentionally collect personal data from children. This website is not for children.

We collect personal data in several ways.

Information you provide directly

You may provide personal data when you:

• submit a contact form

• contact us by email or telephone

• request information about our services

• engage us for consultancy or support services

Automated technologies

When you visit our website, we may collect certain technical data automatically using technologies such as cookies and analytics tools. These help us understand how visitors interact with our website.

Third-party sources

In some cases we may obtain business contact information from:

• professional networks such as LinkedIn

• referrals or business partners

• publicly available sources.

We use personal data only when permitted by law and for legitimate business purposes.

Typical uses include:

• responding to enquiries

• providing consultancy and managed services

• managing relationships with clients and partners

• improving our website and services

• maintaining system security and preventing fraud

• complying with legal or regulatory obligations

We process personal data based on one or more of the following lawful bases:

• Contract – where processing is necessary to provide services

• Legitimate interests – to operate and improve our business

• Legal obligations – where required by law

• Consent – where required for marketing communications.

When delivering Salesforce consultancy or managed services, Fix Force Consulting may access or process personal data stored within a client’s systems.

In these circumstances:

• the client acts as the Data Controller

• Fix Force Consulting acts as a Data Processor

We process such data only:

• in accordance with the client’s instructions

• under contractual agreements

• in compliance with applicable data protection laws.

To deliver our services and operate our website we may use trusted third-party service providers.

These may include:

• cloud platforms such as Salesforce

• website hosting providers

• analytics providers

• communication tools

• professional advisers such as legal or accounting firms

These organisations may process personal data on our behalf but are required to handle it securely and only in accordance with our instructions and applicable data protection laws.

We do not sell personal data to third parties.

Some service providers we use may operate outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place. These may include:

• transfers to countries recognised as providing adequate data protection

• contractual safeguards approved under UK data protection law.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Security measures may include:

• access controls

• secure systems and authentication procedures

• confidentiality obligations for staff and contractors.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual, or regulatory requirements.

When personal data is no longer required, it is securely deleted or anonymised.

Under UK data protection law, you have several rights in relation to your personal data. These include the right to:

• request access to your personal data

• request correction of inaccurate or incomplete data

• request deletion of your personal data

• restrict or object to certain types of processing

• request transfer of your data to another provider

• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in this policy.

Our website may use cookies and similar technologies to improve website functionality and analyse website traffic.

Cookies help us understand how visitors use our website so we can improve user experience.

You can manage or disable cookies through your browser settings.

If you have concerns about how we handle personal data, please contact us and we will aim to resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk

We may update this Privacy Policy from time to time.

The most current version will always be published on our website and will include the latest revision date.