About Fix Force

Who We Are

Fix Force is a Salesforce managed services and CRM transformation partner focused on helping organisations take control of their platforms and turn them into engines for growth, efficiency, and insight.

We work with businesses operating in complex and regulated environments where Salesforce is critical to day-to-day operations, but often underperforming, unstable, or not fully aligned to business objectives.

Our role is simple: bring clarity, control, and accountability to your platform.

What We Do

Fix Force provides leadership-led Salesforce managed services. That means we don’t just support your system — we take ownership of how it performs for your business.

Our services are designed to:

  • Stabilise and optimise existing Salesforce environments

  • Improve data quality, reporting, and operational visibility

  • Strengthen governance, security, and compliance

  • Align platform capability with commercial and operational goals

  • Drive user adoption and long-term sustainability

We operate across the full lifecycle, from platform recovery and transformation through to ongoing optimisation and continuous improvement.

Our Approach

Most Salesforce partners focus on delivery.

We focus on outcomes.

At Fix Force, we combine deep platform expertise with a leadership mindset, ensuring that every decision is tied back to business value. Whether it’s reducing operational overhead, improving customer experience, or increasing revenue visibility, our work is measured by the impact it creates.

Our approach is built on:

  • Clear governance and operational discipline

  • Direct engagement with senior stakeholders

  • Pragmatic, outcome-focused delivery

  • Building internal capability, not dependency

Why Fix Force Exists

Fix Force was created in response to a common problem.

Organisations invest heavily in Salesforce, but often find themselves with platforms that are:

  • Overly complex

  • Poorly governed

  • Underutilised

  • Dependent on external suppliers

We exist to change that.

Fix Force provides a different model — one that prioritises ownership, accountability, and long-term value. We don’t just implement or support systems. We ensure they work as intended, evolve with your business, and deliver measurable outcomes.

Who We Work With

We partner with organisations that:

  • Rely on Salesforce as a core business platform

  • Operate in regulated or high-complexity environments

  • Need to stabilise, scale, or optimise their existing implementation

  • Want a partner who can operate at both strategic and operational levels

Leadership

Fix Force is led by Lewis Smart, a technology leader with experience delivering enterprise Salesforce transformation and operational leadership across financial services, media, public sector, and global SaaS organisations.

With a background in leading large-scale programmes, managing global teams, and working closely with C-suite stakeholders, Lewis brings a leadership-led approach to managed services — ensuring platforms are not just maintained, but actively contributing to business success.

Our Commitment

We believe that technology should be an enabler, not a constraint.

Our commitment is to ensure your Salesforce platform is:

  • Stable and reliable

  • Aligned to your business strategy

  • Delivering measurable value

  • Scalable for future growth

If you’re looking for a partner who will take ownership of your platform and help you get more from your investment, Fix Force is ready to help.